Policies & Procedures

Notices and correspondence concerning rent due or low forwarding funds will be emailed.
If rent is not paid by its due date, a $15 late charge will be incurred.
Mail will be held if rent is not paid within 15 days of the due date.
Mailboxes will be closed and mail discarded when mailbox rent is 1 month past due unless arrangements have been made with Santa Monica Mailboxes & More personnel.
Mailbox renters receiving packages will have greater forwarding costs.
No packages over 100lbs. may be received/delivered.
Lewd/pornographic/obscene material will not be received/delivered.
If 12 packages are the shelf for a mailbox holder a package storage fee of $2.50 will be charged for each additional package.
If shippers lose or damage packages/envelopes, Santa Monica Mailboxes & More will not be held liable.